Frequently Asked Questions
Delivery areas, timing, payment and freshness — everything you need before you order.
Do you deliver fresh meat in KPHB and Kukatpally?
Yes. Marrow Fresh delivers fresh chicken, mutton, fish, prawns, crabs and eggs across KPHB, Kukatpally, Miyapur, Nizampet, Bachupally, Pragathi Nagar and nearby areas of Hyderabad, usually within 20–30 minutes.
Is the meat frozen?
No. We never freeze our meat. We cut it fresh only after you place your order and deliver it chilled, never frozen.
How do I place an order?
Browse products on our shop, pick your weight, add to cart and confirm on WhatsApp — or message us directly at +91 94944 90991 with your items, quantity and area.
How long does delivery take?
Most orders are delivered within 20–30 minutes inside our KPHB delivery zone.
Do you clean and cut the fish and chicken?
Yes. Chicken is cut to your choice — curry cut, boneless or whole — and fish and prawns are cleaned, cut and deveined to order. Just add any preference in the special instructions.
Is your meat halal or jhatka?
We label halal and jhatka clearly and source from licensed suppliers. Tell us your preference when ordering and we will confirm availability.
What payment methods do you accept?
UPI (PhonePe, GPay, Paytm) or cash on delivery. There is no online payment gateway — you pay the delivery person or via UPI on confirmation.
Is there a minimum order or delivery charge?
Delivery is free on orders above ₹799. Smaller orders may carry a small delivery fee, shown before you confirm.
Can I choose a delivery time slot?
Yes. You can pick a slot — 6–8 AM, 8–10 AM, 10–12 PM, 5–7 PM or 7–9 PM — at checkout, handy for apartment deliveries.
How fresh is the meat and how should I store it?
It is cut only after you order and delivered chilled the same day. Refrigerate and use within a day or two for the best taste, or freeze at home if needed.